Privacy Policy

VACATION OUTFITTERS PRIVACY POLICY

Effective Date: August 11, 2026

Vacation Outfitters (“Vacation Outfitters,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors.

Vacation Outfitters is a vehicle rental business located in Richmond Hill, Georgia. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, make a reservation, rent a vehicle, communicate with us, participate in our SMS messaging program, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Vacation Outfitters and the services you request.

A. Personal and Contact Information

We may collect information such as:

Full name
Mailing or residential address
Email address
Telephone or mobile phone number
Date of birth
Emergency or additional contact information, when applicable

B. Driver and Rental Eligibility Information

To process and administer a vehicle rental, we may collect information necessary to verify your identity and eligibility to rent or operate a vehicle, including:

Driver’s license information
Driver’s license number and issuing jurisdiction
Date of birth
Additional driver information
Insurance information, when applicable
Other identification or documentation reasonably necessary to process the rental

C. Reservation and Rental Information

We may collect information relating to your reservation and rental transaction, including:

Reservation dates and times
Rental period
Vehicle selected or assigned
Pickup and return information
Rental history
Rental agreement information
Mileage
Fuel or battery level
Vehicle condition
Damage information
Photographs or other records relating to the condition of the vehicle
Extensions, cancellations, or modifications to a reservation
Additional products or services requested

D. Payment and Billing Information

We may collect information necessary to process payments and rental-related charges, including:

Payment card information
Billing address
Transaction information
Deposits
Refunds
Additional charges associated with a rental
Toll, parking, traffic, damage, cleaning, fuel, late-return, or other applicable charges

Payment information may be processed by third-party payment processors that assist us with completing transactions.

E. Insurance, Accident, and Claims Information

If an accident, loss, theft, damage, or other incident occurs in connection with a rental vehicle, we may collect information such as:

Insurance policy information
Accident or incident reports
Photographs and videos
Police reports
Witness information
Information regarding other persons or vehicles involved
Repair estimates and invoices
Claims-related communications and documentation

We may use or disclose this information as reasonably necessary to investigate, process, defend, or resolve a claim or rental-related matter.

F. Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
Website interaction information
Cookies and similar technologies

This information may be used to operate, maintain, secure, and improve our website and services.

G. Communications and SMS Information

If you communicate with us by telephone, email, web form, SMS, or another method, we may maintain information relating to those communications.

For SMS communications, we may collect:

Mobile phone number
SMS consent records
Date and time of consent
Method of consent
Message delivery information
Responses such as STOP or HELP
Opt-out records

2. How We Collect Information

We may collect personal information:

Directly from you when you make a reservation or rent a vehicle
Through our website or online forms
When you contact us by telephone, email, SMS, or other methods
When you sign a rental agreement or other document
Through payment processors and service providers
Through insurance companies or claims representatives when relevant to a rental or claim
From law enforcement or governmental authorities when relevant to an accident, violation, investigation, or legal requirement
Automatically when you use our website

3. How We Use Personal Information

Vacation Outfitters may use personal information to:

Create and manage reservations
Verify identity and rental eligibility
Provide vehicle rental services
Prepare and administer rental agreements
Process payments, deposits, refunds, and other charges
Communicate regarding reservations and rentals
Provide customer service
Send requested notifications, confirmations, updates, and reminders
Manage our rental fleet
Maintain and protect our vehicles
Provide roadside assistance
Recover rental vehicles when legally and contractually appropriate
Investigate accidents, damage, theft, fraud, or misuse
Administer insurance claims and other claims
Process tolls, parking charges, traffic violations, and similar rental-related matters
Maintain business and accounting records
Prevent fraud and protect the security of our customers, vehicles, website, and business
Enforce rental agreements and other contractual obligations
Comply with legal, regulatory, insurance, tax, accounting, and record-keeping obligations
Improve our services and website

We may also use information for other purposes disclosed to you when the information is collected or when otherwise permitted by law.

4. How We Share Personal Information

Vacation Outfitters does not sell or rent customers’ personal information for third-party marketing purposes.

We may disclose personal information when reasonably necessary to operate our business or provide our services, including to:

Payment processors and financial institutions
Insurance companies and claims administrators
Vehicle manufacturers and service providers
Repair, maintenance, towing, and roadside assistance providers
Technology and website service providers
Telecommunications and SMS service providers
Accounting, tax, legal, and professional service providers
Toll, parking, or traffic-processing services
Law enforcement, courts, governmental agencies, or regulatory authorities when required or permitted by law

We may also disclose information when reasonably necessary to protect the rights, safety, property, or legal interests of Vacation Outfitters, our customers, or others.

If Vacation Outfitters is involved in a merger, acquisition, sale, financing, restructuring, or transfer of all or part of its business or assets, personal information may be transferred as part of that transaction, subject to applicable law.

5. SMS Messaging and Consent

If you voluntarily opt in to receive SMS messages from Vacation Outfitters, we may send messages relating to our services, including reservation information, notifications, updates, reminders, and other communications described when you provide consent.

Message frequency may vary. Message and data rates may apply depending on your wireless carrier and service plan.

Consent to receive SMS messages is voluntary and is not a condition of purchasing or renting goods or services from Vacation Outfitters.

You may opt out of SMS communications by replying STOP to a Vacation Outfitters text message.

You may reply HELP for assistance or contact us at:

Phone: 912-703-9119

Email: reservations@vacationoutfitters.co

Vacation Outfitters does not sell, rent, or transfer SMS consent or mobile telephone information to third parties for their independent marketing or promotional purposes.

Information associated with our SMS program may be shared with telecommunications carriers, messaging platforms, and other service providers solely as reasonably necessary to operate and deliver our SMS communications.

Additional information regarding our SMS program is available at:

SMS Privacy Policy: Vacation Outfitters SMS Privacy Policy – Vacation Outfitters

SMS Terms and Conditions: Vacation Outfitters SMS Terms and Conditions – Vacation Outfitters

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance, and user experience.

Cookies are small data files stored on a device when a user visits a website. Depending on your browser, you may be able to block or delete cookies through your browser settings.

Disabling certain cookies may affect the functionality of portions of our website.

7. Data Retention

Vacation Outfitters retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Complete and document rental transactions
Maintain rental and payment records
Resolve disputes and claims
Maintain insurance and accident records
Comply with tax, accounting, contractual, and legal obligations
Maintain records of SMS consent and opt-out requests
Prevent fraud and protect our legal rights

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably necessary, we take appropriate steps to delete, destroy, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.

8. Data Security

Vacation Outfitters takes reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

Access to personal information is limited as reasonably appropriate to persons and service providers who need the information to perform legitimate business functions.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Breach Notification

If Vacation Outfitters becomes aware of a security breach involving personal information, we will investigate the incident and provide notifications when required by applicable law.

10. Your Choices and Personal Information

You may contact Vacation Outfitters to request that we:

Update or correct certain personal information
Update your communication preferences
Stop SMS communications
Answer questions regarding the information we maintain about you

Certain information may need to be retained when required for legitimate business, contractual, insurance, accounting, tax, fraud-prevention, claims, or legal purposes.

Requests may be submitted using the contact information provided below.

11. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, platforms, payment services, maps, booking tools, or other services.

Vacation Outfitters is not responsible for the privacy practices of third parties. We encourage users to review the privacy policies of any third-party websites or services they use.

12. Children’s Privacy

Vacation Outfitters provides vehicle rental services intended for adults and does not knowingly collect personal information online from children under 13 for the purpose of providing vehicle rental services.

If we become aware that personal information from a child under 13 has been collected through our website without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.

13. Legal Compliance and Protection of Rights

Vacation Outfitters may collect, retain, use, or disclose information when reasonably necessary to:

Comply with applicable laws and regulations
Respond to subpoenas, court orders, warrants, or lawful governmental requests
Investigate or prevent fraud, theft, misuse, or illegal activity
Enforce our rental agreements and policies
Protect the rights, property, and safety of Vacation Outfitters, our customers, and others
Establish, exercise, or defend legal claims

14. Changes to This Privacy Policy

Vacation Outfitters may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, or applicable requirements.

When this Privacy Policy is updated, the revised version will be posted on our website with a new effective date.

We encourage users to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Vacation Outfitters

Business Address:

9701 Ford Ave, Suite E
Richmond Hill, GA 31324